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Renting cars in Latin America for over 10 years

Frequently Asked Questions

01 What are the rental requirements when picking up the rental?
  • Deposit guarantee: A deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
  • Drivers license: You must provide a valid driver’s license.
  • Credit cards: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
  • Minimum age: The main driver must be at least 25 years old. 
  • Insurance: The rental car must count with insurance at pickup time before it can be released. Should you have your own personal insurance, you must verify with your insurance provider if the coverage can be extended to the rental. In case you do not have personal insurance, some rental companies offer the option to acquire this service directly at the counter for an additional cost. This option is subject to availability depending on the rental agency, rental location and car category.
02 ¿Can I place the deposit guarantee on my debit card, prepaid card or cash?

No, the reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.

03 What is the deposit amount required by the rental Company?

The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name.The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.

The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.

04 May I use a friend’s or relative’s credit card for the deposit guarantee?

The credit card must be under the reservation holder’s name. Therefore, a friend’s or relative’s credit card may not be used for this purpose.

05 How can I cancel or modify my reservation?

You may cancel your reservation using the following link: Cancel my Reservation

To modify your reservation for free, please contact our Customer Service Department.

06 What is the cancellation policy?

A cancellation fee of 18% over the prepaid value will apply. Some rental companies manage different cancellation policies such as:

Sixt: Will charge 100% of the prepaid value in case the reservation is cancelled or modified without a minimum anticipacion of 24 hours before the pick up time registered on the reservation. This penalty will also apply in case the reservation is not used (No Show).

Alamo, National & Enterprise: Will charge 100% of the prepaid value in case the reservation is cancelled or modified without a minimum anticipation of 1 hour before the pick up time registered on the reservation. This penalty will also apply in case the reservation is not used (No Show).

You will be able to verify the corresponding cancellation policy on our website before finalizing your reservation.

07 Are all taxes and fees included in my reservation?

Your reservation includes all taxes and fees. Please keep in mind that some taxes and fees must be paid directly at the counter.

08 Which rental companies are located inside and outside of the airport?

We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.

09 Do all rental companies offer a shuttle service?

Not all rental companies offer a shuttle service. Please contact our Customer Service Department to verify if this service is available at your location.

10 Can I rent a car if I am under 25 years of age?

Yes, most rental companies allow renters between the ages of 21-24 under the following car categories: Economy, Compact, Standard, Mid-Size, Full-Size and Mid-Size SUV for an additional cost.

Please note that in some states such as New York and Michigan renters of age 18 and over will be able to rent by paying an additional fee.

11 What inclusions can I get on my reservation?

Our rates only include unlimited mileage.

12 Can I modify my reservation once the rental is in use?

Once you’ve signed the contract and the rental is in use, you will not be able to modify your reservation through Miles Car Rental. Any modification desired must be requested directly with the rental Company.

13 How can I include the electronic toll pass system and how much does it cost?

The electronic toll pass system is not included in any of our rates. This service can be requested directly at the counter and its cost will be informed at the time of pick up.

14 What happens if I return the car late?

Returning the car late will result in additional fees. If you need to return the car at a later time, please contact the pick up rental location. The contact number can be found on the copy of the rental agreement provided at the beginning of the rental.

15 Is there an extra fee for modifying my reservation?

Miles Car Rental does not charge extra fees for modifying your reservation. However, please note that the rate may increase depending on the requested changes. Any rate increments will be charged by the customer service agent when processing the modification request in case your reservation is prepaid.

16 Can I rent the car at one location and return it at another?

You may return the car at a different location as long as our website provides availability while searching your itinerary. This service may incur an additional cost which value you will be able to confirm before finalizing your booking. In most cases, the amount of this service must be paid at destination.

17 What payment methods does Miles Car Rental accept?
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You may pay for your reservation through our website with any of the following options:

  • Credit card (Visa, MasterCard, Diners, American Express, y/o Discover).
  • Debit card with a Visa or MasterCard logo.
  • PayPal.

Please note that you may pay for your reservation with Miles Car Rental using a friend’s, relative’s, or company credit card.

Important: Remember that as a requirement, the reservation holder must present a credit card under his/her name at the time of rental. The credit card holder's name must be printed on the card.

18 How can I include an additional driver and how much does it cost?

You may include an additional driver directly at the counter for an extra cost. The amount of this service will be indicated at time of rental. All additional drivers will have to be present at the time of pick up and meet the same rental requirements as the main driver.

19 If I am the only registered driver on the rental agreement, can someone else drive the rental car?

Only drivers registered on the rental agreement may drive the rental car. You have the option to include additional drivers on the agreement for an additional fee, unless you reserved an “All Inclusive” rate that includes this benefit. All additional drivers will have to be present at the time of pick up and meet the same rental requirements as the main driver.

20 Are there restrictions on driving the rental car into a different country and/or state?

Most rental companies will allow you to drive the rental car through different states and even cross the border into Canada. The rental car may not be driven into Mexico. Should you need to drive the rental car outside of the state where rented, we recommend you to inform the rental location at the time of pick up in order to avoid any inconveniences.

21 How can I confirm my reservation?

You may confirm your reservation and download your voucher by clicking on the following link: My Bookings

22 How can I avoid additional charges on my reservation?

In order to avoid additional charges when picking up your rental, make sure to read the rental agreement thoroughly before signing. The rental conditions must match to those reserved through our website.

23 What should I do In case I receive additional toll charges?

Since this is not a service offered by Miles Car Rental, the reservation holder must contact the rental company directly in order to resolve any queries regarding this issue. Keep in mind that the rental company will charge any fines plus administrative fees to the credit card registered on file.

24 Does Miles Car Rental apply discounts to AAA Members, Military or Senior Citizens?

All of our rates already include a discount which makes them highly competitive. Therefore, it is not possible to apply additional discounts to AAA Members, Military or Senior Citizens.

25 What accessories and specifications does my car rental come with?

Through our website you will only be able to rent car categories and not specific models. Therefore, the specifications may vary. Once you get to the counter to pick up your rental, you will be able to clarify this information directly with the rental company.

26 How can I add an infant seat on my reservation?

None of our rates include this service. You may request an infant seat for an additional cost directly at the counter at the time of pick up.

27 Are there any restrictions on the rental car?

Yes, cars rented through Miles Car Rental must not be used for towing, providing public transportation or performing any activities that violate the rental agreement. Any restrictions on car use will be explained when signing the rental agreement.

28 Can I use my personal insurance coverage on the rental?

The rental car must count with insurance at pickup time before it can be released. Should you have your own personal insurance, you must verify with your insurance provider if the coverage can be extended to the rental. In case you do not have personal insurance, some rental companies offer the option to acquire this service directly at the counter for an additional cost. This option is subject to availability depending on the rental agency, rental location and car category.

29 What procedure should I follow in case I am involved in a traffic accident with the rental car?

In case you are involved in a traffic accident with the rental, you must contact the emergency line immediately. In addition, you must contact the rental company directly in order to process a full report. The rental location’s telephone number will be found on the copy of the rental agreement received at the time of pick up.

30 How does the roadside assistance coverage included in Miles Car Rental rates work?

In case of a mechanical malfunction with the rental car, you must contact the rental company directly in order to request prompt assistance. Keep in mind that some rental companies include basic roadside assistance, while others offer a more comprehensive coverage.

31 Can I rent a car for a period longer than 30 days?

Yes, some rental companies will allow you to rent a car for over 30 days. When searching your itinerary on our website, the system will provide the results to match your search criteria.

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Free Travel Insurance
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Exclusive at Miles Car Rental! Take advantage of our free Travel Insurance.
Included in all bookings processed today.
  • Medical Assistance for Accident, by Event - limit USD 100.000
  • Includes Medical Assistance for Coronavirus.
  • Life Insurance in case of an Accident - limit USD 25.000
  • Legal Assistance in case of a Traffic Accident - limit USD 2.000
  • Cancellation Coverage (Any Cause) - limit USD 1.000
  • Compensation for Luggage Lost by Airline - limit USD 1.000
  • Prescription Medications - limit USD 500
  • Delayed Flight Expenses - limit USD 100 (6 hrs.)
*Travel insurance covers up to 5 passengers of the rental.
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